Vumatel has NO VUMA

Wow what a shocking company. It took them along time to install their fibre lines in our complex disrupting everyone.

Well that being said. So the lines were installed and representative told that they are live in the complex and we were told that we can select a service provider. All excited we did. Little did we know that another battle with Vumatel lay ahead.

Trying to contact the vumatel call centre is a nightmare. The staff are RUDE and unprofessional. They refuse to answer questions. Or maybe they do not know. Two weeks ago they send representatives to our complex and this morning I requested update from them regarding live of complex as my ISP send me communication that they awaits Vumatel update as complex is not listed as live. Then I spoke to a lady this morning, very Very RUDE, and see told me that they complex is not enrolled as yet, how can you send Vumatel representative to promise costumers and you call centre is not up to date. Then they lady told me that it must be a ISP guy, as it is definitely not the case, got quite agitated as her tone of voice escalated. I told her that she must please transfer to a service manager as she don't seems to get what I need answers on. she then told me that I need to follow up with the Body Corporate and dropped the phone in my ear, I so wish I wrote down her name.

I am at the point where I feel like going LTE. If I had any choice I would not deal with Vumatel at all, but unfortunately the have sole rights in complex on infrastructure.

This is now beyond believe at how unprofessional this is. It is frustrating to us as the customers and our service providers.

My feeling is that service providers such as Vox, Vodacom, MTN, Telkom, etc should consider finding alternative fibre providers. That will definitely release the stress and embarrassment all around. The service from Vumatel is far below average