Vumatel has no remorse for there clients

I'm still battling with Vumatel to replace my food. One of there workers unplugged my freezer and does not want to take responsibility. I even asked for the manager and the guy to come to my house to solve the problem but no feedback since the 25 January. No phone call nothing,all they after is the money and has to empathy. They still on the fact that they want me to pay for the pologragh test. I don't think this is fare after all there workers messed up big time.