VUMATEL has no clue what the hell they are doing

Less then capable to do their work and knowing what is going on, on their own network, long story short we have existing fibre services and hardware installed in the complex were we moved to and i went and place a order with my Isp to get the line activated, then after a few hours i get notified by the Isp order has been sent to Vuma and awaiting agent feedback, 2 days goes past and i go check online and it still says awaiting feedback, so i phone my Isp to follow-up as i have no direct dealings with Vumatel and my Isp informed me that vuma is working on it and that their is currently still an active service on that adress, so i again wait next day same storie so after about 8 days of backwards and forwards they finally get the line released from Vodacom who were the Isp from the previous tentant who canceled her service almost a year ago. This is after i went and did all the leg work for them by tracking the previous tentants cheching who there Isp were and confirming that their services were canceled i even my self phoned vodacom multiple times also no clue what they are doing eventually got the old tantant involved and we sent all information to my Isp and they notified me that the line is no release and they placing a order again to activate the line, only to get a call back again after 5 min saying that theres no a active order on that Line from a nother Isp. Its now 12 days im still not connected and has no awnsers and neither does it look like Vumatel knows what to do what the solutions are, you can phone and hold for hours on end and email whatsapp just no responce or help from vumatel