VUMATEL has an absolute disregard for new customers

I app**** for a new fibre installation on October 4th 2023. I paid for the line on 16 October 2023. This morning, 23 October 2023, I had to call Vuma and Vox to ask when it is that I would have a device installed. An Agent: Victor Sibiya from Vumatel called Vox, as I held the line, and Vox had no clue. They didn't even have an ISP reference number. I had to wait as Victor logged a ticket while on the call.

When I asked how long this process is meant to take- after payment- Victor indicated that I should have received a call within 24hrs and that a date should have been booked for installation at this point. He had no answers as to why nothing has been actioned as yet.

I cannot express how frustrated I am. Clearly, Vox and Vuma have an absolute disregard for new customers. Vuma is doing a terrible job at overseeing the processes. The absolute worst customer service and I am not even a user as yet!