AL
Andisiwe L
1 reviews | Active since Mar 2024
06 Mar 2024, 15:50
Vumatel has a very poor service
On Monday I called Vumatel to please sent their technician because my wire that connects the box inside the house and the pole got cut off. They gave me a reference number of *** and they said a technician is on the way. It is now day 3 still nothing and they not responding on they what app number, Facebook messenger and as well as their customer number. I am so angry with Vumatel their service is VERY POOR!!
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Replies (2)
Vumatel's replyOfficial
07 Mar 2024, 11:39Good day, Andisiwe Lutshetu.
Thank you for getting in touch.
Please note that due to ongoing safety concerns in your area, all installation and maintenance services were temporarily placed on hold. We are actively working to find a solution that will allow us to resume work in the area as soon as possible.
We apologize for the inconvenience.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please note that due to ongoing safety concerns in your area, all installation and maintenance services were temporarily placed on hold. We are actively working to find a solution that will allow us to resume work in the area as soon as possible.
We apologize for the inconvenience.
Kind regards
The Vuma Team
Vumatel's reply07 Mar 2024, 11:39
Official
Good day, Andisiwe Lutshetu.
Thank you for getting in touch.
Please note that due to ongoing safety concerns in your area, all installation and maintenance services were temporarily placed on hold. We are actively working to find a solution that will allow us to resume work in the area as soon as possible.
We apologize for the inconvenience.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please note that due to ongoing safety concerns in your area, all installation and maintenance services were temporarily placed on hold. We are actively working to find a solution that will allow us to resume work in the area as soon as possible.
We apologize for the inconvenience.
Kind regards
The Vuma Team
AL
Andisiwe L's updateReviewer Update
12 Mar 2024, 11:30I am happy to say that after 8days of having no wifi access your technicians finally came and installed the cable. The wifi is working now thank you.
AL
Andisiwe L's update12 Mar 2024, 11:30
Reviewer Update
I am happy to say that after 8days of having no wifi access your technicians finally came and installed the cable. The wifi is working now thank you.