Vumatel hands Fibre Line to ISP after Cancellation.

On 31 May i notified my ISP (Supersonic) that i no longer wish to activate a line through them because they were messing me around and were being dishonest. The cancellation notification was also sent to n******.nk***@vumatel.co.za (Ayanda)- i must state that Ayanda only got involved to identify the property and played no part in this except to receive the cancellation notification!

Vumatel then activated the line on 28 June 24- AFTER BEING NOTIFIED THAT I CANCELLED MY APPLICATION!!!!!!

Since then a number of emails were sent regarding the fact that Supersonic was still given the Line to activate.

It is now 72 days later and Supersonic still sits with the line even though they do not provide a service to me. They are also stopping me from using a different ISP by not releasing the Line.

Your urgent intervention is requested!!

As the owner of the infrastructure i request that you compel Supersonic to release the Fibre Line immediately.