Vumatel - Half service, UNACCEPTABLE!!!!

4 March 2020 I ordered a Fibre line through Afrihost in conjunction with Vumatel. 9 March 2020 I received an email communicating that my order has been submitted to Vumatel, I also received an email stating that my router has been configured with Afrihost. 10 March 2020, Afrihost communicated that Vumatel successfully installed and connected my fibre line, the same day Afrihost confirmed that my Fibre line is now active. Upon receiving that email, R1605.19 was deducted from my bank account.

To date, I have not been able to utilize the Fibre. I have tried with various devices, nothing worked. I contacted Afrihost thrice, 10 March, 11 March and 12 March 2020 to assist me with the problem that I am experiencing with my Fibre connection. The initial problem that was determined was that my router was not configured even though I received an email from Afrihost that it was configured. The Afrihost agent said she'll direct my problem to Vumatel. 10, 11 and 13 March I contacted an Afrihost agent via whatsapp to try and fix this persisting problem but none of them were able help me.

I am utterly disgusted, to say the least, that I have paid that much money for a service that; firstly I cannot use. Secondly, I am dealing with a service provider whereby the agents do not go the extra mile to assist me with the problem that I am experiencing. Furthermore, I have spent countless hours researching how to solve this problem MYSELF!!!

At this stage, I'd be happy to request a refund and cancel my service with Afrihost AND Vumatel should the service not be up and running within the next 48hrs. I am at wits end and this is becoming an extremely costly exercise from my end.