Vumatel - half installations and full of nonsense!!!

I had my CPE installed on 10 March 2018. After installation I was informed by the installer that another team would be coming out during the week to configure and connect me because they only do connection and configuration Monday to Friday and thereafter I would receive an object number to activate my package. No one came or has since called me to arrange anything.

Funny thing is I received an email saying my installation was complete and I'm now connected. With the email was an object number.

I went ahead and put in the object number on Afrihost clientzone and instantly received emails and smses saying my package was activated and I've even been billed for April already, yet I'm without any connection whatsoever.

I contacted Afrihost on Tuesday(10 April) and the agent tried to help me set everything up but it wouldn't work. He contacted Vumatel to check what the issue was and found out that Vumatel sent me the wrong object number (a completely different person's object number) and has not yet done the connection or configuration. He logged an issue for me with Vumatel on Tuesday evening and I immediately received an sms with a reference number: 71333

I was told Vumatel would tend to the matter within 48hrs, however that has not happened.

Can someone please advise what is the way forward. Currently I am paying for a service that I cannot access all because I was given the wrong object number by Vumatel and have not had my installation completed. That is not acceptable at all!

I've emailed you guys but no response their either!