ST
Shaheema T
1 reviews | Active since Jan 2014
20 Nov 2024, 13:19
Vumatel great service
Thank you to Thabo for explaining the difference between VUMATEL (infrastructure) and ISP. Thank you Xoliswa for picking up that point of presence and OE connection was down after 150 minutes with the ISP who could not confirm the root cause of my wifi fibre problem. Thank you Justin the technician who explained the root cause and speedily got me connected again. Thank you Susan for checking if my service is working and for being professional and not focusing on the ISP's poor service.
Helpful (0)
Replies (1)0
Replies (1)
Vumatel's replyOfficial
20 Nov 2024, 13:43Good day, Shaheema Tasriet.
You're very welcome! It's great to hear that Thabo, Xoliswa, Justin, and Susan were able to assist you effectively and get your service back up and running. We truly appreciate your patience and understanding throughout the process. While it’s frustrating when issues arise, it’s rewarding to know our team could step in to resolve the problem and ensure you’re connected again. We’re committed to delivering the best service possible, and your feedback means a lot to us. Thank you for acknowledging everyone’s efforts—it motivates us to keep improving! 😊
Kind regards
The Vuma Team
You're very welcome! It's great to hear that Thabo, Xoliswa, Justin, and Susan were able to assist you effectively and get your service back up and running. We truly appreciate your patience and understanding throughout the process. While it’s frustrating when issues arise, it’s rewarding to know our team could step in to resolve the problem and ensure you’re connected again. We’re committed to delivering the best service possible, and your feedback means a lot to us. Thank you for acknowledging everyone’s efforts—it motivates us to keep improving! 😊
Kind regards
The Vuma Team
Vumatel's reply20 Nov 2024, 13:43
Official
Good day, Shaheema Tasriet.
You're very welcome! It's great to hear that Thabo, Xoliswa, Justin, and Susan were able to assist you effectively and get your service back up and running. We truly appreciate your patience and understanding throughout the process. While it’s frustrating when issues arise, it’s rewarding to know our team could step in to resolve the problem and ensure you’re connected again. We’re committed to delivering the best service possible, and your feedback means a lot to us. Thank you for acknowledging everyone’s efforts—it motivates us to keep improving! 😊
Kind regards
The Vuma Team
You're very welcome! It's great to hear that Thabo, Xoliswa, Justin, and Susan were able to assist you effectively and get your service back up and running. We truly appreciate your patience and understanding throughout the process. While it’s frustrating when issues arise, it’s rewarding to know our team could step in to resolve the problem and ensure you’re connected again. We’re committed to delivering the best service possible, and your feedback means a lot to us. Thank you for acknowledging everyone’s efforts—it motivates us to keep improving! 😊
Kind regards
The Vuma Team