VUMATEL FULL OF *****STERS
I signed up for fiber with Vuma because my child is home schooled, but ive recently started having network issues only to find that someone else is connected to my network yet I'm paying for this alone. This is totally upsetting and unacceptable because this means for the past 3 months Ive been paying for people to be hotspoting on my network. I WANT A REFUND AND TO CANCEL MY SERVICE WITH THESE ******!!!!
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Replies (3)
Vumatel's replyOfficial
10 Aug 2024, 15:52Good day Precious
Kindly note that we do not process cancellations and refund inquiries. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations and refund inquiries. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply10 Aug 2024, 15:52
Official
Good day Precious
Kindly note that we do not process cancellations and refund inquiries. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations and refund inquiries. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
's updateReviewer Update
13 Aug 2024, 08:30This is not accounts related. you guys maintain the fiber infrastructure please explain HOW MY NEIGHBOURS ARE CONNECTED TO MY NETWORK WHEN IM THE ONE PAYING AND ALSO WITHOUGHT MY KNOWLEDGE??????/IS THAT NOT ******** ACTIVITIES? YOU DONT EVEN MAKE CONTACT TO SORT OUT MY ISSUE ALL I GET IS EMAILS SAYING MY ISSUE IS RESOLVED. HOW IS IT RESOLVED WHEN NO ONE CAME OUT TO CHECK MY PROBLEM OR EXPLAIN WHO ELSE IS CONNECTED ON MY NETWORK?
's update13 Aug 2024, 08:30
Reviewer Update
This is not accounts related. you guys maintain the fiber infrastructure please explain HOW MY NEIGHBOURS ARE CONNECTED TO MY NETWORK WHEN IM THE ONE PAYING AND ALSO WITHOUGHT MY KNOWLEDGE??????/IS THAT NOT ******** ACTIVITIES? YOU DONT EVEN MAKE CONTACT TO SORT OUT MY ISSUE ALL I GET IS EMAILS SAYING MY ISSUE IS RESOLVED. HOW IS IT RESOLVED WHEN NO ONE CAME OUT TO CHECK MY PROBLEM OR EXPLAIN WHO ELSE IS CONNECTED ON MY NETWORK?
's updateReviewer Update
14 Aug 2024, 10:41I STILL AWAIT A RESPONSE FROM VUMA REACH
's update14 Aug 2024, 10:41
Reviewer Update
I STILL AWAIT A RESPONSE FROM VUMA REACH