MK
Mobeen K

1 reviews | Active since Dec 2024

20 Dec 2024, 15:54

VUMATEL FULL OF *********** PEOPLE JUST WANT THE SALE

i have contacted vumatel for fibre couple days ago, a lady then called me on my cell from a cell number by the name of Hlehle, she confirmed all my details then tells me to pay via easy pay and then they can proceed with the rest, i then asked her when will my fibre be installed she said 20th or 21st and she promised me, i there after receive an sms saying installation to be done at 20th but i waited the whole morning and no phone call so then i chatted to someone from webafrica on whatsapp and they say its 30th and not 20th so where is the communication to me to tell me they are delayed??? nothing received so then i go back on whatsapp to contact that lady she ignores all my messages and says she doesnt know what the mistake was and she works in the sales department and is not an installer???, thats not my problem!!!! i made arrangements to have my property opened but vumatel lies and apparently they services are the worst

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Replies (2)
MK
Mobeen K's update23 Dec 2024, 11:16
Reviewer Update
why you private messaging me why are you not showing the public that your agents that work for you lies, how can they tell me on the phone the 20th or 21st then send an sms to say 20th but only when i call to query then the person says 30th??? Just by your reply it clearly shows how pathetic your services are, so if you dont want me to embarrass you any further you rather make sure i get compensated because this is a big inconveniece for me so dont think i am going to accept the above reply because when you want the sale you guys jump sky high but when its time for the service to be done then yourl give excuses, i will embarrass Vumatel watch me
MK
Mobeen K's update30 Dec 2024, 09:40
Reviewer Update
you guys said installation will take place at 10am and now is 9:40 and nobody contacted me