VUMATEL - FRUSTRATED HOME-CONNECT CLIENT

Dear Vumatel, This is a complaint I put up for Home-Connect. Since you are the main providers, Please can you review this complaint...Please note that you guys as a whole are providing the most horrible putrid service. Your customer care is absolutely clueless and useless. I have paid my bill on the 1st of January and have not been connected to date. They asked me for proof of payment, bank statements, the easy pay number I used, the screenshots of the payment, but still no resolution. I have been dealing with more than 50 agents, who all seem to only blame the fact that they are just the middle man and it has been escalated to Vuma.I have put up a complaint on hello peter on the 11th of January and I had an agent by the name of Christina call me up, stating that she is from the escalations team. So I asked her, Do youll only call up clients to deal with they queries when you'll recieve hello peter complaints? Her answer to me was YES.Is this the type of mind set you'll instill in the staff. Not to help customers. Coming back to my point, I have since incurred bills purchasing data, due to their mess up. We chose home connect as a service provider, but only for them to tell you they can't help you, its with Vuma. I am an absolutely irritated client of Home-Connect. Its a blame game, you get mislead and promised you will be connected, but they don't connect you. They took my money, but is not providing a service. Come a friday and your query is not handled, then you have to wait the weekend out to call back on Monday only for you to get the same story. No sense of urgency and accountability from the staff. I asked to get an email address to email all my data bills cause I need to be refunded, as this is a service provider fault and not a customer fault, only to be told they don't compensate. Shows how much a client is valued. Everything month a second after the voucher expires, we are disconnected immediately, so why is it so unfair when we pay, and there is an internal error, do we have to wait so long? No one takes ownership of the account to make sure I am getting a resolution. I have dealt with agents like Sarah, Mpumelele, Christina, Nonto, more than 25 call droppers who pick up your call, don't do verification into the account, so they user ID doesn't get logged and then based on your issue and level of anger, will cut you off. Then they mark it on the call as dropped. I have spoke to the team leader Lucien, whom escalated my query for the 30th time again, who advised that he will be off saturday, and Cleo the other manager will call me within 2 hours from the shift commencing. Only for me to call in on saturday at 11am to be told that she never received my complaint, and will go listen to the calls. She advised me that the call centre is closed weekend, and assured me that she will follow up personally on the hour on monday. She gave me her cellphone number, and I have been communicating with her on whats app. She sent me a message this morning, after I messaged her, she advised that she is off and she will get someone to call me. Only to be called by Christina again who says she is just calling to confirm if my line is connected. I told her I am waiting for a follow up, she checked the account and states, oh I didn't know Cleo escalated it, I will do a follow up and call you back. Home-Connect, does your agents not know that they go through the history of the clients account, do a follow up with the relevant team its sitting with and then give the client proper feedback? Not call and say the same thing, this is how clients get more angry. I was told by her at 13:40pm that Lucien the other team leader will call me back, to which I had to call in and be passed to him. All my airtime, all my data I used...All the these days I have been without fibre, I want a compensation for. I will be making complaints about the poor service to date to the consumer goods and service ombudsman, As well as to the Internet service providers association. Please do not remove my complaint from Hello peter as last time. I wish I could give a negative rating but unfortunately, we have to add the 1 star to type the review. Absolutely disgusted.