VUMATEL - FROM 5 STAR DOWN TO 1 STAR SERVICE

VUMATEL - FROM 5 STAR DOWN TO 1 STAR SERVICE

I have been using Vumatel fibre for about 2 years. Excellent service until Friday the 15th April. We had no internet the whole day of the 15th April and the service was finally restored the following day at about noon (about 30 hours without internet).

This morning I didn’t have access to the internet and learnt that some residents in our street as well as in other areas of Kensinmgton were also without internet.

I phoned Afrihost (our Internet Service Provider) and got a reference number from them. Shortly afterwards I received the following sms from Vumatel:

“Vumatel has been unable to resolve ticket (my reference number) in the filed and requires access to your property to investigate the issue further. The maintenance team will contact ou shortly to schedule an appointment with you”.

Well… nobody from Vumatel contacted me and a resident in our street informed our WhatsApp Group that the service was restored at around 5 this afternoon - we were thus 12 hours without internet.

Quite remarkable that there has been no follow-up sms from Vumatel explaining what the issue was and whether one can expect difficulties/ maintenance/ other going forward.

What is going on with Vumatel?