Vumatel FORGETS to pull in their cables.

We have been waiting for over a year to Vumatel to install a cable they forgot to install in the initial installation process where they dug up they whole neighborhood and we had to be patient for months as the streets were full of holes and mud. But after all these months of patience and waiting still there is no response from Vumatel technical and installation team except that they do not know when they will be able to fit the forgotten cable, the Vumatel Box is on the wall, they delivered the router which is gathering dust in my office cupboard. This is the worst service i have ever come across from a service provider in years One side of the street has vumatel connectivity and our side does not because they somehow forgot to put in the cables, and for more that 12 months they have been unable to simply come and pull in the cables. For a company building a brand and a name that is unacceptable.