Vumatel, Fibrehoods/Britelink fail! My journey through hell with no results to date

I requested an MDU (Multiple Distribution Unit) install from Fibrehoods for the property housing 4 units with Fibrehoods early in 2017. I cannot even begin to articulate my frustration over 7 months to date, so will keep to the order of events to sketch the picture.

Sequence of events: 1) May 2017. Logged a call with Fibrehoods 2) Until August 2017. Multiple follow-ups. No progress. 3) Sept 2017. Contact Fibrehoods offices. Spoke to Corné Kruger. 4) 21 Sept 2017. Surveyors to arrive. Install team for simple FTTH arrived in stead. Waste of time. Instructed to get correct team to draft plan. Excuses to me were that the instructions are messy following Vuma's acquisition of Fibrehoods... clearly! 5) 3 Oct 2017. Surveyor /Tech (Hendrik) arrived to inspect and do plan. Agreed on path for MDU install. 6) No further feedback to date. Multiple attempts to get in touch with Corne Kruger per email and call centre. No responses received. 7) 6 Dec 2017. Contacted Vumatel. Spent 20mins on phone. Agent says plan approved but installation on hold because 'THERE IS NO ISP SELECTED ON THE PORTAL'!? Agent advise me to contact an ISP to fix this with VUMA. I explain relentlessly that we do not have an ISP and placed the order with Fibrehoods/Britelink. As with all MDU installs at sectional schemes there is no ISP involved until the tenants do last mile connections with their chosen ISP's. Agent insists. I phone Cool Ideas and Afrihost, who both insisted that the MDU install must be done before they can do anything. Referred back to Vuma again.

Being passed back and forth from fibre tech to SP to ISP and again nobody can explain what the real issue is. The install is now apparently approved but 'STUCK'!? Yes, clearly!

How do we resolve this?