Vumatel fibre to the home installation

Have been waiting 9 weeks for Vumatel to do my 'fibre to the home' installation from Vodacom after they said 4 - 8 weeks. Each time i follow up with vodacom i get told that vumatel will contact me within 48 hours which never happens. Absolutely NO CUSTOMER SERVICE. Very disgusted as I have to work from home and cant, due to no internet connection.