Vumatel -Fibre service down , no comms with clients

Vumatel has taken service down without advising clients .Contact can only be fine via your ISP and they can’t assist . After being without coverage for 5 hours , Webafrica advised that the service will be down from 14/9 @8am - 15/9@16h00. That’s after contacting Webafrica 3 hours earlier and was not told this . 2 days work impacted ; purchasing data is now necessary to communicate whilst we ‘work from home ‘ . Why is there no prior contact to advise clients of this prolonged down time ; what reimbur*****t for 2 days data usage ; time wasted trying to get through to Webafrica call centre . Then reference no. Incorrect so can’t use there WhatsApp Bot to do follow ups … and so the irritation continues because we must just accept poor service delivery …. Shocking …. Best look for a more proactive fiber provider