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Arnold P

1 reviews | Active since Mar 2022

25 Jul 2022, 11:22

Vumatel fibre problems

This is a complaint about my fibre. My fibre has been down for four days now with no ETA of when it will be fixed as I keep getting told by cell c fibre that their waiting on Vumatel to get back to them and I can’t talk to vumatel directly to find out what’s happening. As it’s been determined that Vumatel mistakenly re-assigned my fibre box number to someone else and they need to now re-install my fibre. There’s been no contact from Vumatel when this will happen and I’ve asked for this matter to be escalated as I work with the internet and this delay is costing me and still no reply on this.

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Replies (10)
Vumatel
Vumatel's reply25 Jul 2022, 13:00
Official
Good afternoon Arnold 

We trust that you are well 

Kindly provide us with the Vumatel ticket number for us to check the progress on it. 

Kind Regards
The Vuma Team 

Best regards,

AP
Arnold P's update25 Jul 2022, 13:47
Reviewer Update
The reference I received from Cell c is CF016030. Thanks
Vumatel
Vumatel's reply25 Jul 2022, 15:14
Official
Please request the Vumatel ticket number for us to assist 

Best regards,

AP
Arnold P's update25 Jul 2022, 15:35
Reviewer Update
The Vumatel ref i just got from cell c is IFP819117 and the order reference is vc*** . Please can someone contact me soon or explain the delay to me. Thanks
AP
Arnold P's update26 Jul 2022, 08:46
Reviewer Update
Still there has been no contact from Vumatel on this issue, even after I’ve given my reference numbers they asked for, which is why I placed this review in the first place.
Vumatel
Vumatel's reply26 Jul 2022, 09:27
Official
Hi Arnold 

We have escalated your ticket to the team 

Best regards,

AP
Arnold P's update28 Jul 2022, 08:51
Reviewer Update
Hi, It’s been 7days now and still I have no ETA on when my fibre will be sorted. A technician came in yesterday un briefed on my issue and then I was told that support will fix my issue as he determined my infrastructure was all intact and that the issue was for them to fix by just reconnecting my line. The support still hasn’t re-connected my fibre or even given me a ETA of how long it takes to do this re-connection. Also still no one has explained to me why fibre was disconnected in the first place and assigned to another house. Please can I get clarity on these two issues. Thanks
Vumatel
Vumatel's reply01 Aug 2022, 19:11
Official
Hi Arnold 

Can you please advise if your issue has been resolved.

Best regards,

AP
Arnold P's update02 Aug 2022, 05:46
Reviewer Update
Hi yes my matter has now been resolved on vumtel’s end but I’ve still haven’t been given an apology and explanation for the inconvenience and delayed response time on the issue. But thank you for stepping in to resolve cause it has now but in future please as your support team to be more responsive
Vumatel
Vumatel's reply03 Aug 2022, 09:05
Official
Good morning, Arnold

We do apologize for the delayed response.

Kind regards
The Vuma Team

Best regards,