Vumatel Fibre Outage

I have been using Vama for about years now,so last week on Friday the fibre was down.I spoke to agent of Saturday via wattssapp and I was informed that my area was affected by a global outage,and that the IT team i busy with it.Later on the same day i queried because i needed feedback to my surprise the agent i spoke to this time around gave me a different answer he informed me that my service was not going to be fixed anytime soon he did not specify the reasons.And he offered to refund me and move me to LTE I agreed.And he promised me that agent from sales was going to be in-touch I have been waiting ever since.I am so disappointed 😔 by Vuma i have been a loyal customer for years.My frustration is the fact that no one can explain the main reasons behind the outage.I have been tying to reach out via wattssapp and emails now they have chosen to ignore my queries!!!The service is still down no one bothers to provide feedback you just get ignored.I want my money back!!So that i can move my service!!!