Vumatel fibre issue!

Urgent Complaint Regarding Fibre Damage and Lack of Assistance

Dear Vumatel Team,

I am writing to formally lodge a complaint regarding the damaged fibre connection at my residence, which has been unresolved for over a week now. This situation has become increasingly frustrating and unacceptable.

The issue began when rain damaged the fibre cable outside my property—damage that is clearly not my responsibility. However, your team has insisted that I pay R1,700 to resolve the issue. This demand is entirely unreasonable given that the damage occurred due to external factors and is outside my control.

Over the past week, I have made multiple attempts to contact your support team via phone. Unfortunately, none of these calls have yielded any assistance or resolution. I find it deeply concerning that a service provider of your reputation is unable to provide prompt and effective customer support for an issue of this nature.

I urge you to address this matter as a priority. I expect:

1. Immediate action to repair the fibre connection without imposing any costs on me for damage that was not my fault.

2. A response from a competent representative to discuss and resolve this issue.

Should this matter remain unresolved, I will have no choice but to escalate the complaint to relevant consumer protection bodies.

I trust that Vumatel values its customers and will resolve this matter swiftly. Please respond to this email as soon as possible.

Sincerely, Haroon