Vumatel fibre is a fools errand

Item: Vumatel
Rating: 1
Author: Lawrence M

Vumatel has the worst customer service. I have signed up for a 100MB line at the beginning of the Month of June, and its nowt the 25th June and all they can deliver is a 20MB fibre line.

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I am continuously told to reboot the CPE and I end up with the same the result. I have been asking them to send out a technician, and that person is yet to materialize. I have lost count as to how many times this has been escalated, with promises of grandeur and nothing.

Oooh forgot to mention how many times they promise to call you back, and yes you guessed it...NOTHING

Between the two of them, they keep blaming each other WebAfrica and Vumatel. Ohh the behavior from WebAfrica is equally the same.

All the things mentioned about Vumatel, WebAfrica is exactly the same. Its like they are the same company, well they might as well be.

Any fibre service provider. I am ready to signup...any takers

Helpful (0)

Replies (1)

Lawrence M's updateReviewer Update

26 Jun 2018, 15:24

Like I said. You and the ISP are blaming each other. The ISP ran a speed test 20mbps You ran a speed test 20mbps I even ran a speed test on vuma shop So thanks for the not so useful response. In future read what your clients are saying. The call would not be logged with you if the ISP was getting the correct speed. So when do you stop blaming each other again?

Lawrence M's update26 Jun 2018, 15:24

Reviewer Update