Vumatel fibre installation was a nightmare!!!

In the first week of July I had signed a contract with Vodacom for fibre internet. They outsourced the work to Vumatel. When the Vumatel installer did the installation he damaged an electrical cable taking one floor of the entire building down. He stopped taking calls and didn't come back to site as promised. I now have an invoice of R5,000 to pay to get the electrical cable repaired.

My Vumatel reference number is OVC-***. Although the CX social media team at Vumatel have engaged with me I am still nowhere close to having my complaint resolved. I have also taken this matter up with Vodacom, but they don't even respond to me?

Don't do business with either Vumatel or Vodacom, they are not interested in following through and keeping happy customers!