PJ
Pooja J

1 reviews | Active since Nov 2021

03 Oct 2024, 20:15

VUMATEL FIBRE INSTALLATION UNSUCCESSFULL AND DISSAPONITED

Currently moved into a new place. Contacted vumatel to bring a Fibre line into our complex which the line is currently outside our complex. Vumatel contacted the home association and asked for a petition to be signed which was done. They then sent out a contractor to do a quote in order to bring the line in. Then a lady by the name of Agatha Amanda took over the installation process and over the past 4 to 6 weeks she has been giving us up hill by avoiding calls and WhatsApp messages. She has all the details from Body cooperation to go ahead but does not respond. Very disappointed at Vumatel and unfortunately th3 area we in is fully covered by Vumatel. We then also tried WEB Africa which is a service provider for Vumatel and they also failed. Can not even get hold of Vumatel. The number does not work from the internet. Extremely disappointed in this. And I would not recommend anyone to use this service

0
Replies (10)
Vumatel
Vumatel's reply04 Oct 2024, 19:19
Official
Good day Pooja

Thank you for contacting us.Please provide us with the name of the complex so that we can escalate the matter to our 
Planning team

Regards
The Vuma Team
PJ
Pooja J's update05 Oct 2024, 20:11
Reviewer Update
Hi
Adrees : 126 D Eeufees Avenue, Nigel
Complex name : Ouklip Estate
Please escalate

Thanks
Vumatel
Vumatel's reply07 Oct 2024, 08:52
Official
Good day

Thank you for the details we have escalated the matter to our installations team

Regards
The Vuma Team
PJ
Pooja J's update07 Oct 2024, 21:43
Reviewer Update
Hello any feedback on this please?
PJ
Pooja J's update08 Oct 2024, 20:49
Reviewer Update
Still waiting for a reply or call from Vumatel????
Why can anyone assist me on this
PJ
Pooja J's update10 Oct 2024, 11:23
Reviewer Update
Hello Vumatel, i still have noo feedback
please can you urgently assist me
PJ
Pooja J's update16 Oct 2024, 21:12
Reviewer Update
VUMATEL???. Any feedback please. Why is no one replying or contacting me?
PJ
Pooja J's update21 Oct 2024, 09:36
Reviewer Update
So Disappointed as we still go no feedback from Vumatel
PJ
Pooja J's update06 Nov 2024, 16:01
Reviewer Update
Still no reply since 7 October from VUMATEL?
WHY?
they said they " have escalated the matter to our installations team " but absolutely noo response!!

PJ
Pooja J's update09 Jan 2025, 10:39
Reviewer Update
Hi still noo update on VUMATELL, piping has been done but noo line inside?
When will this be sorted