Vumatel fibre installation - overt product….

Eish. Where do I start. A couple of years ago I had a Vumatel fibre line installed at my residence. All good. For a short while.

The cable that was installed on top of my walls now deteriorates in the sun. In other words it is not UV resistant. Vumatel of course knew this at the time and still know it. Every few days the cable breaks, and we need to lodge a complaint with Cool Ideas. Three of four working days later we get a visit, a small patch up, and we are good. For a week or two.

On 27 December the most recent break was repaired. In 28 December it doesn’t work again. Less than 24 hours later we start a new 48 hour turnaround time.

I have asked Vumatel to please install a more robust cable, or put a new cable in a conduit. Here is the real clanger. They won’t do it. And I of course can’t ask them straight. I need to ask Cool Ideas. And Cool Ideas will only request repairs.

I will pay for the new installation if this is needed. But who the hell can I communicate to?