SvdL
Sybren van der Leij
1 reviews | Active since Jul 2021
12 Jan 2023, 13:16
Vumatel fibre down for 36 days and counting
My Vumatel fibre has been down for 36 days. For 36 days I have been unable to get my ISP (first Vodacom, then RSAWeb) to either bring up my existing fibre service, or install a new one. The issue is always Vumatel and its order portal.
Vumatel has no call centre, and nobody answers emails. I highly recommend anyone wanting to install fibre, that you look elsewhere for your fibre service provider. Vumatel support is practically non-existent.
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Replies (2)SvdL
Sybren van der Leij's updateReviewer Update
12 Jan 2023, 21:22It is yes
SvdL
Sybren van der Leij's update12 Jan 2023, 21:22
Reviewer Update
It is yes
Vumatel's replyOfficial
18 Jan 2023, 14:10Good day
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly advise if your connection has been restored.
Kind Regards
The Vuma Team
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly advise if your connection has been restored.
Kind Regards
The Vuma Team
Vumatel's reply18 Jan 2023, 14:10
Official
Good day
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly advise if your connection has been restored.
Kind Regards
The Vuma Team
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly advise if your connection has been restored.
Kind Regards
The Vuma Team