CP
Chris P
1 reviews | Active since Oct 2013
21 Jul 2023, 20:42
Vumatel fibre down again.
Our fibre line went down at 14:00 this afternoon. I logged a call with my ISP, did not receive a ticket number. They cited config issues. Now phoning my ISP again, it is said that there is an area outage and they say they can only log a ticket after the service is down for 24 hours. NO other service provider works this way! We work from home and are reliant on the fibre being on. And we still pay regardless of if the service is on or not. This is unacceptable!! No right of recourse and absolutely NO communication from Vumatel.
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
22 Jul 2023, 14:22Good day Chris
We trust that you are well
Kindly provide us with the Vumatel ticket starting with ISP- to check the progress on it.
Kind Regards
The Vuma Team
We trust that you are well
Kindly provide us with the Vumatel ticket starting with ISP- to check the progress on it.
Kind Regards
The Vuma Team
Vumatel's reply22 Jul 2023, 14:22
Official
Good day Chris
We trust that you are well
Kindly provide us with the Vumatel ticket starting with ISP- to check the progress on it.
Kind Regards
The Vuma Team
We trust that you are well
Kindly provide us with the Vumatel ticket starting with ISP- to check the progress on it.
Kind Regards
The Vuma Team
CP
Chris P's updateReviewer Update
22 Jul 2023, 17:09Vodacom did not give me an ISP ticket number. They I fact claimed that because it is a known outage no ticket will be logged. We are in Allen's Nek in Roodepoort. It is costing us a lot of money to keep working and cannot be without our fibre. Also there is maintenance scheduled in our area so even more downtime. Please resolve the outage?!
CP
Chris P's update22 Jul 2023, 17:09
Reviewer Update
Vodacom did not give me an ISP ticket number. They I fact claimed that because it is a known outage no ticket will be logged. We are in Allen's Nek in Roodepoort. It is costing us a lot of money to keep working and cannot be without our fibre. Also there is maintenance scheduled in our area so even more downtime. Please resolve the outage?!