VUMATEL FIBRE BACKBONE ISSUES - SERVICE DISGUSTING

I reported a damaged fibre cable to Vumatel early on Monday and was promised that the matter would be resolved within 3 days. Their service is disgusting. All staff are working remotely and no one can give me satisfactory answers as to when/what is being done to resolve the issue, although I have phoned on multiple occasions, each time getting through to a different person and receiving a different excuse. Had a technician come around as promised on Monday the 23rd November, I could have shown Vumatel technicians exactly where municipal workers on the pavement damaged the cable whilst digging for new water pipes, but no one has even come to check the cables. I am running a business and am unable to work without internet. The call reference is 368145.