AC
Ashleigh C

1 reviews | Active since Nov 2022

16 Nov 2022, 15:23

Vumatel fibre

Worst mistake I ever made signing up with vumatel Fibre. We have less internet connection now than ever. We are forever told there is a problem in the Greenstone area, this is nearly daily! They are using an outdated system in our complex where we use a communal ONT instead of separate fibre boxes in each unit. They then told us they had started installing boxes in my each unit but have had to put the project on hold for to issues on their side, just great!!!! We pay allot of money for a service we aren't getting. It's ridiculous!

0
Replies (3)
Vumatel
Vumatel's reply16 Nov 2022, 19:18
Official
Good day


Thank you for being in contact with us. Kindly note that we have a network outage that is affecting your complex. The technical team is still on site working to resolve the matter. We truly apologise for any inconvenience caused.


Regards
The Vuma Team
AC
Ashleigh C's update16 Nov 2022, 20:31
Reviewer Update
That's not good enough, nearly EVERYDAY there is another excuse, today is another power outage... What's new? Anyone in the Greenstone area thinking about joining a service provider make sure you stay far away from vumatel, it never works, you pay for a service that doesn't work..... You need to sort your infrastructure out before you steel our hard earned money on a monthly basis. Worst service ever!
Vumatel
Vumatel's reply18 Nov 2022, 14:16
Official
Good day

Kindly note that the outage has been restored. Kindly confirm if you are able to connect.

Regards
The Vuma Team