Vumatel Fiber to the home

Good Day All I would like to share my experience with Vumatel internet @home. In the beginning there was a nice lady whom called and explained everything. Made Vumatel seem so great. I signed up and the guys came and did installation. The internet was working Vumatel even gave us a free month of internet access @no charge. We have been using Vumatel for about 2years now. We pay R700 for fiber @home. Recently we had a power outage and when the internet went off and back on when power was restored the internet initiated and was on but no internet connection. So I thought to myself okay fine let's leave it off for a bit and see what happens. Next morning we plug it on and still no internet connection. My mum went to work to report the incident. My mum called Monday morning Tuesday morning Wednesday during the day and each time she spent over 30min trying to get hold of someone to help. Each person said a tech will be in touch. Eventually she was told that she had to go home and someone will call her to trouble shoot the issue. My mum had to leave work @15h00. She gets home and waits..... NO ONE CALLED BACK!. She emailed and called for a week and STILL NO ASSISTANCE FROM SERVICE PROVIDER! They say they got a 24hr line that we can call. I get home from work and called Vumatel. The automated voice states that there's issues at some parts of Jhb. Fine no worries there. Select the options and wait to speak to someone. They answer and keep transferring to another department saying not their department. My question is WHO'S DAMN DEPARTMENT IS IT?. We pay premium for our service every month like paying your rent and filling fuel in your car. Now everyone knows you fill your car with fuel to travel from one place to the next. Now how does a person work from home WHEN THERE'S NO INTERNET CONNECTION?. It's been a month come Sunday and this issue has not been resolved. Each time a tech will be in touch yet no one calls. You leave work to go home to resolve an issue but left hanging to dry like Biltong! This is matter **** of a service we are receiving. Vumatel knows how to debit and call for their money and also give out cases to debit collector's. We have a smart TV that uses internet connection we stream and watch movies and work from home. Without internet connection what do we do? Myself and my mum starts work @8am and work from home on weekends. Now we have to leave home @05h30 to go to work to get as much as we can done. It's unfair really. We pay for a service which takes their money every month without failure. When we log a call for help it takes a month to even speak to a damn agent. I'm sitting with no internet access for a month yet Vumatel took their money. They still have the nerve to tell my mum that there's a tech charge to come out! BULL**** really and still charge R2000 for disconnection fee because of their equipment to cover their cost. Our blood sweat and tears we work the month to pay ofr service and not get it is not fair at all. I WANT A TECH AT MY HOUSE NOW NOT TOMORROW OR NEXT WEEK MONDAY! I CAN NOT BE PAYING FOR SOMETHING THAT I AM NOT USING! Call me to get my address ***. My Vumatel Account number is : ***. My mother's name is Amina Du Pliss. If I do not get assist I will take this up further and get the law involved because we can not be going on like this a whole month has passed and nothing is being done. If Vumatel doesn't want to help send someone to come collect their equipment take their *****s their piping their cables and go. This is truely frustrating and irritating. It's the 4th of the new month and nothing is being done. What do I do with my smart TV my smart phone my work? Do I go sit @work every morning @05h40 to get things sorted out? My mum is getting sick and now has the flu because she has to leave home and go to work in this freezing cold temperatures. Who will pay for her medical bills and medication? Vumatel must realize it is us civilians that work hard to pay for service that puts food on their table. We depend on companies like Vumatel to help make our lives abit better and less stressful. I WANT THIS ISSUE SORTED OUT NOW. WHO DO WE CALL FOR HELP? WHEN PEOPLE KEEP TRANSFERRING FROM ONE DEPARTMENT TO THE NEXT? IF THERE'S NO ASSISTANCE TODAY I WILL GO TO THE BANK AND REVERSE A DEBIT ORDER AND INITIATE A STOP ORDER. I WILL ALSO SPEAK WITH A LAWYER AND OPEN A LAW SUIT! I want this issue resolved ASAP! There is many reference numbers but not all is on hand as it is on a laptop @work.

Please help Hello Peter!