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Danie P
1 reviews | Active since Dec 2017
07 Sept 2020, 13:48
Vumatel fiber losing connection during load shedding
My fiber connection keeps on dropping about 1h45min into a load shedding stage. I asked my ISP to log a ticket with Vumatel to request an explanation on why it is happening. I was then informed that the ticket was closed by Vumatel with the following: "The generator is not allowed to run in the area, so the POP will drop in less than 2 hours." How is that for service? Why cannot Vumatel then increase the battery capacity in the area if they cannot use a generator?
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Replies (4)DP
Danie P's updateReviewer Update
10 Sept 2020, 14:483 days later after sending my details to Vumatel and I am still waiting for a response from them
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Danie P's update10 Sept 2020, 14:48
Reviewer Update
3 days later after sending my details to Vumatel and I am still waiting for a response from them
Vumatel's replyOfficial
18 Nov 2020, 09:24Hi Danie
Can you please advise if your issue has been resolved
Regards
The Vuma Team
Can you please advise if your issue has been resolved
Regards
The Vuma Team
Vumatel's reply18 Nov 2020, 09:24
Official
Hi Danie
Can you please advise if your issue has been resolved
Regards
The Vuma Team
Can you please advise if your issue has been resolved
Regards
The Vuma Team
DP
Danie P's updateReviewer Update
18 Nov 2020, 09:35Hi Vumatel, thank you for reaching out. Have anything changed on your side?
Regards
Danie
Regards
Danie
DP
Danie P's update18 Nov 2020, 09:35
Reviewer Update
Hi Vumatel, thank you for reaching out. Have anything changed on your side?
Regards
Danie
Regards
Danie
DP
Danie P's updateReviewer Update
14 Jan 2021, 14:05Hi Vumatel, the issue is still not resolved, I still loses my fiber connection during load shedding. All my network equipment is on a UPS that keeps them powered on. Your end drops during the load shedding session from between 1 hour to 1.5 hours into the load shedding session.
DP
Danie P's update14 Jan 2021, 14:05
Reviewer Update
Hi Vumatel, the issue is still not resolved, I still loses my fiber connection during load shedding. All my network equipment is on a UPS that keeps them powered on. Your end drops during the load shedding session from between 1 hour to 1.5 hours into the load shedding session.