Vumatel Fiber at home

From the last complaint about Vumatel someone called on Monday afternoon to tell me that I should switch the device off and on like for the 10th time. I stopped the gentleman and said I don't need this for the 10th time I need a field tech to come through. From Monday to now it's 4days. WHEN ARE THE TECHNICAL TEAM COMING OUT TO MY HOUSE? I'm so exhausted fighting with people who don't give a **** really. I want service and I want it now. The gentleman I spoke to at the time said 2days for a field tech to come through. Please someone help. This people has already debited my account and 1 month later I still don't have internet. My Ref number and person who I spoke with is Vumatel Fiber Ref vox***3 Nele. My mum is home for the past week and she can't even work from home as there's no network.