Vumatel Fiber

Good day my fiber was installed on the 19th of September 2024 ,Thursday at 11am. After it got installed. The technician advised me too wait for an activation sms ,and follow the prompts for the fiber to be activated. I haven't received a sms until I phoned they're call center. The agents advised me that it will take up too 48hours to get connectivity. Up until today there's no connection on my side,but they're picking up connection on they're side. I phoned again on the 25th September 2024 . They told me there might be something wrong with The router and asked me too set up the connection using a laptop and if there's connection, then there's something wrong with the router. I did as asked to do and still no connection using the laptop. A call was logged too one of they technicians and also a new router was order from they side. The technician asked me to reset the router reset the Fibre box ,and still no luck on my side. I've received the new router and it had the same problem no internet but all the 5 green lights we're on the router ,and three green lights on the fiber box. I've made 4 more phone calls where I got Ruzaan one of the agents .Told him my story he also tried too help with no luck. I also asked him why is it when I go too the settings on my phone it shows myself my wife and the unknown person is connected. We it was only the two of us at home,but there's three people connected. He said it could be that the router was previously connected. I've been phoning every day and gets told too wait for a technician too give me a call. And they don't phone you back at all. My monthly installment is also R449 which they deducted R613 for service that I've been having problems with from the start. I've also reversed that money. And I'm now getting threatening emails and messages that states if I don't pay the service will be suspended and they'll cancel it and there's a service fee of R2700 that I need too pay. I've made my last phoned call yesterday where I spoke too Abdul where he promised me that he'll fixed the problem for me and if it can't be fix . I'll receive a month free trail or cancel the contract without paying a penalty. And One of they're other technicians Eugene or Dean will give me a call today at 11 am 9th October 2024. Which hasn't happened as I'm still waiting for a phone call. I told them that I just want too cancel ,but they're definitely making it impossible for me to do so.