Vumatel false information regarding Hijacking in Dawncliffe

I have Vumatel (SR***)through Vodacom My internet has been down since last week when a truck on the N3 Dawncliffe snapped the cable. I called Vodacom everyday since for the past 6 days I then decided to call Vumatel to query when the technician will arrive only to be told by the call centre agent that there was a hijacking and they are not coming until its safe to come out. I check with the area security and the Neighbourhood whatsup group and there has been no hijacking in the area. I work from home and still have no internet service