VUMATEL FAILS TO PROVIDE SERVICE!

ISP-999111 was logged on Friday already and still nobody has contacted me or a technician come out. It’s Sunday 11/12 now. They have no contact number or email that actually works and my ISP Afrihost is just saying the ticket is open. People have to work and this issue is causing major stresses. Yet we pay for this poor service, we pay to log our own issues, we pay to calll them. Nothing comes from the provider's end! 24-48 hrs is a really bad response time knowing people need their services daily. Maybe pre covid this timeline was ok but not anymore. I have no idea when my network will come back and job is now at risk.