Vumatel – Extremely Disappointing Service and Lack of Communication

⭐ 1 Star Extremely disappointing service and, more importantly, almost no communication or customer care. Our fibre stopped working after maintenance was carried out in our area, and we have now been without fibre for approximately five days. An appointment was scheduled with us for 4:00 pm today (Saturday). We waited, but nobody arrived and there was absolutely no communication to explain why the appointment was missed. When we contacted Afrihost, we were simply told that the appointment had been rescheduled for Sunday. I honestly cannot understand how a company can schedule a technician appointment, fail to arrive, provide no explanation or communication, and then simply move the appointment to another day. I understand that faults and delays can happen, but what is unacceptable is the lack of communication, accountability and urgency. Being without fibre for five days is already extremely frustrating, but having no way of getting proper feedback or knowing what is actually happening makes the situation even worse. At this point it genuinely feels as though nobody cares that customers are left without a service they are paying for. Vumatel really needs to improve its customer service, communication and follow-through on scheduled appointments. If an appointment cannot be honoured, customers should at the very least be informed instead of being left waiting. Very disappointed with the way this entire fault has been handled.