Vumatel exploits customers just like the slavery days

4th Hello Peter complain in less than a week: Still no action:

After I was told yesterday that someone from Vumatel will provide me with feedback before the end of day - I received no feedback. But I want to go through the events yesterday:

12h53 - received confirmation from my ISP, WiFibre, that they have accepted my order

13h00 - received a call from Vumatel to say that they want to come and install fiber at my home - I asked for clarification on what does installing fiber mean - to which was to draw fiber from the box on the road into my flat - to which i rep**** with a huge surprise that how is it possible that you don't already know that I already have fiber coming into my home - he then started asking me about the serial number and object number - to which I said that it has all been provided and you should be able to get it internally with the order - to which the guy rep**** yes that should be fine and that he will give me a call later -needless to say - i haven't received that call as yet

16h50 - I decided to give up on waiting for a call from Vumatel for some sort of feedback and decide to call the call center

16h56 - I spoke to Lufuno from your contact centre - and explained to her the whole case again - she logged a ticket with a reference number 142281 - she said that she has escalated the issue - and she said that a specialist will call me with regards to installing the fiber - I explained to her another 2 times that there is already fibre in my house - i need line activation - she said that I should tell the specialist that also. Having said that, I ended the call.

17h05 - I receive an email from Vumatel to say that there is a fibre installation scheduled at my home for 04 Feb at 08h00 - they actually sent me an email saying that my installation was earlier in the morning

17h06 - I receive an email from Vumatel to say that i am now connected to Vuma Fibre

17h14 -I receive a text from Vumatel to say that my ticket has been resolved ad the solution is "Please reboot your CPE" -

I am now rendered completely helpless and it feels like the slavery days are back where helpless people are being held at ransom under force and getting exploited with nowhere else to go.

I have not been able to get a single decent enough response from Vumatel and really sick and tired of being exploited. Shame on you Vumatel - real shame.