VUMATEL EPIC FAIL - CUSTOMER CARE ZERO!!!!

There is no ZERO star so will tick the 1 star rating as TERRIBLE service from VUMATEL.

Ticket logged 19 September on my behalf by Webafrica who advised me that Vumatel needed to reconfigure my fibre box and this would be done remotely. The next day (20th September)I called Vumatel just to find out if my ticket was indeed logged ISP-36437 and a Vuma 'Hero' told me that I was going to be sorted by 11am. I happily went to work came back and still not sorted. I then went onto their social media and to my horror discovered there were others who had been waiting longer than me for assistance.

On the 21st I called again and was put on hold for about 15 mins and the 'hero'advised my issue had been sorted, this was shocking to me because: 1. I got NO sms to confirm anything neither did i get a telephone call to advise me of the same. I told them that the issue was still not resolved as i still did not have internet access. I called Web Africa again who advised that they were trying on their part as well to get this sorted on my behalf. I called again for the 2nd time and spoke to another 'hero' who advised that my query had been assigned to maintenance and she went to explain about Britelink and that my issue had been escalated to them. Mind you, i was under the impression that my issue was to be sorted remotely. 22 September at 6am i called Vumatel and spoke to Ronald who told me that my issue was a complex issue and that they would dispatch maintenance onsite, as it was Sunday he wasn't sure what time they would arrive but they would call me first . The skeptic in me decided to call again 2 hours later and spoke to a very rude Karabo who told me that my issue was logged but not assigned. He went on further to explain that it takes 3 - 5 days for issues to be sorted. This was shocking to me because from being told my issue was going to be sorted in a matter of hours, then 24 hours, then 48 hours, i was gobsmacked!!!! If this was initially communicated to me i would not have spent my precious airtime calling them.

My main issue are: 1. Communication - Why does one get different information from Vuma 'Heroes' Do they make up stuff when you call? 2. No call back, what is the point of saying Team-leader/Manager will call back when they don't? 3. Social media responses - do they really follow up?

I just want someone to tell me the truth, what is happening with ISP - 36437!!!