Vumatel empty promises

I have been logging calls to Vumatel to re-activate my line from the 6th....they promised that i will have my line back within 16hours after paying but its been 2 weeks now. When ISP logs tickets they close them saying that they assisted while they didn't......this is very frustrating and ***********. You shouldn't be promising people that they will get the best service while you can't. you have just lost yourself a customer, and I will definitely influence my friends and family NOT to use your services.