Vumatel

VUMATEL IS A ****!!

ISP: SADV

I’m in great disappointment as I type this review!

As of the beginning of this month, we started experiencing low signal strength and eventually led to no internet connection.

From commencement of the issue, a call was logged and no response from Vumatel. At first I thought the issue affected everyone in my area (Meadowlands Soweto), but to my surprise it was just me, and that’s when I took the initiative to log a second call, currently we’ve logged about 3/4 calls that are unsuccessful!

As we speak, our subscription has been cancelled without our consent nor communication from them. Vumatel has no website, no call centre, absolutely no one to reach out to but just sales agents that are clueless about the product and don’t even respond to messages or calls after accumulating a sale!

A technician that initially installed our fibre suggested that we sign up again from scratch since it’s cancelled,we did so on the 14th December 2022,and I’m sad to announce that they’ve billed us R399 for this new subscription that is now under “Failed Activation”. A R399 Debit was also deducted at the beginning of the month as normal, meaning that for December alone we’ve made a R800 payment with no internet access thus far! I WANT MY REFUND OF THE RECENT R399 AND LOST DAYS OF NO INTERNET

This is beyond poor infrastructure, I have intentions of escalating The matter!

I look forward to a solution no later than 48 hours from now.