NM
Nombulelo M
1 reviews | Active since Nov 2023
21 Nov 2023, 19:08
Vumatel
I paid my account using easy pay, but the connection is not activated even now. I've been going back and forth with their service advisors but there is no solution. I even sent them the proof of payment but that didn't help I'm still with no connection. Their service is very bad and there is no communication. You don't even know where to go when you have problems because you will wait forever on their service advisors. Bad experience and I still need to be connected Vumatel
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
22 Nov 2023, 09:40Good day Nombulelo
Please contact your ISP to assist with your inquiry as your service has expired and payment is required.
Kind Regards
The Vuma Team
Please contact your ISP to assist with your inquiry as your service has expired and payment is required.
Kind Regards
The Vuma Team
Vumatel's reply22 Nov 2023, 09:40
Official
Good day Nombulelo
Please contact your ISP to assist with your inquiry as your service has expired and payment is required.
Kind Regards
The Vuma Team
Please contact your ISP to assist with your inquiry as your service has expired and payment is required.
Kind Regards
The Vuma Team
NM
Nombulelo M's updateReviewer Update
22 Nov 2023, 10:10Vumatel I started communicating with your ISP since monday , up until now I have spoke to 4 ISP and I gave them the proof of payment. They are all telling me that they are escalating the matter. I paid monday using easy pay. I have deadlines and work to submit. This thing is costing me now. Your ISP are not helping at all. Speaking to 4 different ISP and they are all giving me nothing. Kindly resolve this thing issue
NM
Nombulelo M's update22 Nov 2023, 10:10
Reviewer Update
Vumatel I started communicating with your ISP since monday , up until now I have spoke to 4 ISP and I gave them the proof of payment. They are all telling me that they are escalating the matter. I paid monday using easy pay. I have deadlines and work to submit. This thing is costing me now. Your ISP are not helping at all. Speaking to 4 different ISP and they are all giving me nothing. Kindly resolve this thing issue
Vumatel's replyOfficial
22 Nov 2023, 10:14Good day Nombulelo
Please note that your payment is still pending on our end. Kindly follow up with your ISP to assist. Our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please note that your payment is still pending on our end. Kindly follow up with your ISP to assist. Our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply22 Nov 2023, 10:14
Official
Good day Nombulelo
Please note that your payment is still pending on our end. Kindly follow up with your ISP to assist. Our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please note that your payment is still pending on our end. Kindly follow up with your ISP to assist. Our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
NM
Nombulelo M's updateReviewer Update
22 Nov 2023, 10:21Your ISP are not responding any more, I have spoke with Lungile, Gomolemo, Antonette and Tshepiso but my matter is still not resolved. What is the way forward now
NM
Nombulelo M's update22 Nov 2023, 10:21
Reviewer Update
Your ISP are not responding any more, I have spoke with Lungile, Gomolemo, Antonette and Tshepiso but my matter is still not resolved. What is the way forward now
Vumatel's replyOfficial
22 Nov 2023, 10:23Good day
Please note that we do not deal with billing and payment inquires on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team
Please note that we do not deal with billing and payment inquires on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team
Vumatel's reply22 Nov 2023, 10:23
Official
Good day
Please note that we do not deal with billing and payment inquires on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team
Please note that we do not deal with billing and payment inquires on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team
NM
Nombulelo M's updateReviewer Update
24 Nov 2023, 11:43Vumatel can you please attend to my matter, Your ISP are no longer responding to my messages, they asked me to send a proof of address and a picture of my serial number which I did Wednesday. Until now now nothing is happening. It was Monday when I paid my account. I am working from home and this whole thing has affected and put my work at stake. Please resolve my issue. The only response I'm getting is......"my matter has escalated".
NM
Nombulelo M's update24 Nov 2023, 11:43
Reviewer Update
Vumatel can you please attend to my matter, Your ISP are no longer responding to my messages, they asked me to send a proof of address and a picture of my serial number which I did Wednesday. Until now now nothing is happening. It was Monday when I paid my account. I am working from home and this whole thing has affected and put my work at stake. Please resolve my issue. The only response I'm getting is......"my matter has escalated".
Vumatel's replyOfficial
27 Nov 2023, 11:27Good day Nombulelo
Thank you for taking our call earlier today. Please note that we have escalated your installation inquiry to our installations team to assist with amending the object number. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that we have escalated your installation inquiry to our installations team to assist with amending the object number. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply27 Nov 2023, 11:27
Official
Good day Nombulelo
Thank you for taking our call earlier today. Please note that we have escalated your installation inquiry to our installations team to assist with amending the object number. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that we have escalated your installation inquiry to our installations team to assist with amending the object number. We will revert once feedback is received.
Kind Regards
The Vuma Team