Vumatel

I have an ISP with MWEB and they in contract with Vumatel as their technicians however now what’s going is that I have an LOS issue. I called vumatel and instructed by my ISP, ticket was made and vumatel advised me it will take 24-48 hrs and when I called after 48 hrs I was told my ticket has only been with them for 1day and 5 hrs while as I called the day before and I was told it was 1 day 2 hrs. The agent from vumatel that was assisting me was very rude, talking while I am talking and her name was Debbie. Vumatel is not providing customer support as it should and no one is willing work with the customer and they shout at customers for callings. As a work from home person I’m affected because this is messing up my work as I won’t get paid. I wish there was another provider in my location rather than Vumatel so that we can change services to another provider.