Vumatel- dont get your hopes up

I placed my order with Vumatel to get an installation of CPE on 26th April. It's now a month later and Vumtel is dead quiet. I have emailed the sales team twice. I have called the customer service center and I can tell you now, there is no such thing as a "Vuma hero"! It's like I'm dealing with Telkom all over again. For the last 6 weeks `I have logged into my Vumatel profile to check the status of my application the status bar is literally moving backward!!! I started at 12% and now im on 9%!! How is that even possible??? Vumatel must be taking more than just a leaf from the Telkom book.The only difference is that with Telkom, you knew they were lying and were incapable of delivery. Vumatel on the other hand claim to be an island of effectiveness in an ocean of chaos however upon closer inspection, the pink shade of Vumatel has streaks of the blue and white of Telkom seeping through.

Before writing this review I had a look at the number of dissatisfied customers who have resorted to writing publicly about how poor the service from Vumtel is. 2 things have become clear from this; 1: It makes sense why Vumtel is struggling to get anything done. All the staff is busy responding to customer service queries rather than performing their core function; 2: This is all avoidable if you actually do your jobs properly!!!

As a new customer, you have not wowed me at all. The sheer levels of incompetence and disregard rival even the worst of them.