Vumatel, don't allow Britelink to sink your ship.

I am contacting you today as a concerned customer who has had a hellish experience getting my Vumatel Fibre line installed. Unfortunately your installations third party (Britelink) has seriously dropped the ball on this one, and it's left a very sour taste in the mouth. ;(

I ordered Fibre end-June 2017 with Vumatel, and Princess was extremely helpful and quick to assist (Thanks so much, Princess for the great service)!! Due to my job requiring much travel, I was unfortunately unavailable for an install until mid-July. Installation went well however, and Britelink performed well here.

However, after two weeks I noticed I still a red flashing light on my ONT (which should've only been 5 days), and Britelink was made aware NUMEROUS times that my line wasn't operational. Zandile even emailed me on 3 August to say the maintenance manager would be in contact with me, which never happened. Eventually I threw my toys and contacted Vumatel directly (on 23 August) before any urgency was given to the case. Britelink scheduled a technician to come out urgently on Sat 26 Aug, which he never did even after numerous phonecalls and waiting for him at home, on the day. However, suddenly, my ONT light turns green on that very Saturday. It seems it was something easy that was just never attended to due to complacency on Britelink's part.

Britelink was further made aware that I would only have internet access until 31 August due to me cancelling my ADSL with Telkom, and they knew the ONT therefore had to be up and running in the last week of August, so that Vox could come and install the router.

Thanks however to Vox for being on the ball at every step, luckily due to their excellent service, I was only without internet for one weekend (It could've been worse).

Vumatel, although your service has been good throughout the process, Britelink is seriously going to hurt your business if this carries on much longer. Perhaps it's time for you to tighten the reigns, or find a different installer.

Just thought I'd bring it under your attention. Thanks ;)