Vumatel doesn't give a F*** about service as long as the money is coming in

My Fibre has been down since Tuesday morning the call was logged with afrihost and I was advised it will take 24-48hrs to dispatch a Brightlink technician. When I followed up yesterday I was advised that a tech will be onsite this morning so I took leave to be available, it's 11:30 already and when I followed up with Vumatel their call centre agent advises that they not really too sure if Brightlink logged the call so they will need to reschedule and see when a tech will be available.. this is the poorest service I have received in a very long time....***