Vumatel doesn't care about their clients.

I've been without a connection since Friday morning. Woke up and my router was offline with no lights at all. I tried another adapter and it confirmed that the router is not working, and thereafter Logged a call with my ISP. Logged another call on Sunday with my ISP. Still no response from Vumatel. Its not like my ISP is going to deduct these days off the payment I make. I work from home and rely on my connection. This is unacceptable. I will start looking for an alternative rather.