Vumatel doesn’t care

At least once a month, like clockwork, my fibre line goes down and takes out anywhere between 3-6 houses and sometimes even more. The wait time I am told is 24 hours which unfortunately never comes to pass. The last time was 2 weeks and that was because my house was the only one effected. To get an ETA is literally impossible and I’m told that a technician will call, which never happens. I’m with MWEB which in itself is useless because they can’t do anything as they have to call Vumatel who in turn, calls some other contractor (last time it was britelink who came). So two companies; one who I pay, the other who installed, cannot do anything. This is unacceptable. 6 houses including my own are out since Saturday and by right, we should at least be given an ETA instead of being ignored