Vumatel does not WANT to help us

After 7 months of struggle to get fibre installed to our apartment, Vumatel has decided that they "do not WANT to help us" because according to them, our apartments are classified as business property on their ****py system and they only supply fibre to the home.

Now to make this clear, I stay in the apartments behind the Fire Station. It is a residential property, NOT business or council (like the previous excuse they used). I am so sick of all the excuses, if they could only do their jobs properly, there wouldn't be any problems, but lunch time and easy salary when not doing your job is more important than helping a customer, and the "want-to-help" factor is non-existent. Absolutely PATHETIC!