Vumatel does not keep its promises.

It is now the 18th of February, almost 5 months later and still no sign of Vumatel making good on their promise of restoring the damage that they did to our paving outside our house in Bellville while underground fiber was being installed in our suburb.

I was contacted telephonically by a Vumatel representative in November who promised he would pay me a visit at the latest the week of 10 December. I am still waiting...

All calls to the Vumatel call centre (close to 10 now) have proved fruitless as I get the "runaround" with "promises" that someone will contact me. Recently the agent at the call center stated that the call had been closed as the "customer had indicated that they were satisfied with the repair work". This makes no sense as since the repairs have not been done to my satisfaction, and if I was happy then why would I be calling to say I am not happy?

Now I have been told that the issue is with "senior management" and that nothing can be done until "senior management" have answered.

Senior management is a euphemism for "ignore the client and drag your feet until the client gives up and goes away".

Vumatel ought to be rebranded to Zuma-tel - ******* and ***********.