1 reviews | Active since Jul 2012
Vumatel does not deliver.
Be very careful before you sign up with vumatel.
On the 8th of October my fiber line was disconnected. Logged ticket 18641. On the 11th I received an SMS stating that the issue was resolved...which it was, but instead of the 50/5Mbps line I am paying for, they reconnected me at 20/2Mbps....and left it that.
Ticket 19263 is still open a week later with no end in sight. After many attempts to get this resolved vumatel now has gone silent. I was in contact with a lady called Thandeka Nyembe, but she has stopped responding to my emails.
Make sure you do your homework before signing up with vumatel. They have the worst support system in SA. I will wait to see what they charge me at the end of the month, and then will consider legal advice. This is not the way to do business.
Not a happy customer. Werner Zeimerink
Good day Werner
We apologise for any inconvenience caused and understand your frustration. A customer care agent will be in contact with you to assist you in getting this rectified?
Kind regards,
The VUMA Team
Good day Werner
We apologise for any inconvenience caused and understand your frustration. A customer care agent will be in contact with you to assist you in getting this rectified?
Kind regards,
The VUMA Team