Vumatel does not care about the end user

After waiting for 2 months Vumatel eventually came and installed the ONT box in my house. The service eventually seemed to be on the rise. I even got a phone call stating that they would come splice on the street the following day at 11am. Guess what... they are back to their old attitude that they simply do not care about the end user. After spending ages on the phone I have been told that I will have to wait until Jan when they open up the office again. There is simply nothing that they can do about it. Best of all they cant even find my address on their system, even though they cam and installed the ONT box. I know what they are going to do is respond and say please send an email to ********** so we can sort this out. How many times do I need to send an email and call to resolve this? Bottom line... DO NOT USE VUMATEL, THEY SIMPLY DO NOT CARE ABOUT THE END USER, NAMELY YOU